If I need to receive my order by a specific date, what do I do?
If you need to receive an order by a specific date please contact the shop prior to purchasing you order so we can ensure that it will arrive in time. If you DO NOT indicate that there is a specific date that the orders are needed by and you do not receive your items on time, you will not be able to return the items.

I placed an order that requires international shipping and it has not arrived. How do I proceed?
Please note that international orders can take between 10 to 24 days to arrive. If you package has still not arrived, we suggest contacting your local post office and provide them the customs id that was uploaded to your order.

I purchased multiple items including a poster. All my items arrived but my poster has not. How do I proceed?
All posters are shipped separately from other items. The poster is shipped in a poster tube so it does not get ruined. Your poster will be arriving, just hold tight. If you poster does not arrive in the given time frame (view shipping policy), please contact the shop.

I purchased a Running, Dancing, or Talk-back Plush toy and it is not working. Can I return this item?
Please make sure that the read tab is removed from the plush toy. If the tab is removed, and the toy still is not working please contact the shop so we can move forward with an exchange or a refund if necessary.